Understanding your Bill


Share
Show in Afrikaans

Page 1

Invoice Page 1 Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge

Your Details

zoomImage

Your name and postal address.

Account Details

zoomImage

Your account details. Keep your account number handy when making an enquiry.

Account Summary

zoomImage

Summary of your account. Reflects the balance of your previous bill, the payments received and the total current bill.

The Invoice

zoomImage

This invoice indicates the details of the current invoice. Rental, Usage (or Calls) and VAT are the most popular items for residential customers. Rental for services is payable one month in advance. In the case of a new service, the initial rental from the date of installation till the end of the bill cycle, as well as rental for one month in advance will apply.

Important Information

zoomImage

Mail Payment Slip

zoomImage

Please do not detach this slip. When paying at a counter, take the full page with. Check below for payments options.

Page 2

Invoice Page 3 Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge

Customer Detail

zoomImage

Your name and invoice details

Subscription Services

zoomImage

This section contains detail of all the monthly rental charges.

Usage Charges

zoomImage

A summary, per usage category, of all the usage charges can be found in this section.

Total Amount

zoomImage

The total amount of all charges incurred during a particular billing cycle.

Page 3

Invoice Page 3 Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge Click to Enlarge

zoomImage

zoomImage

Debit order

If you wish to pay by debit order, please contact Telkom at 10210(Residential)/10217(Business).

Bank

Pay at any branch of the following banks:

  • ABSA
  • FNB
  • Nedbank
  • Standard Bank
ATM

In order to make use of this service, select Telkom from the beneficiary list supplied by your bank. Use the following unique number as your reference number. This number is valid for this account only.
<00000 0000 0000000000 0000>.

Internet/telephone transfer facilities

Log onto your bank’s website and select Telkom from the beneficiary list supplied by your bank. Use the following unique number as your reference number. This number is valid for this account only. 
<00000 0000 0000000000 0000>.

zoomImage

Retail Outlets
  • Pick n Pay
  • Shoprite
  • Checkers

Provide this invoice together with your payment (cash or cheque) to the cashier. Always insist on a receipt.

zoomImage

Post Office

Provide this invoice together with your payment (cash or cheque) to the cashier. Always insist on a receipt.

zoomImage

EasyPay

With EasyPay you can either pay your Telkom account at a variety of retail paypoints nationwide, eg Pick 'n Pay, Shoprite and Checkers and selected Spar outlets or make your payment directly on the EasyPay website.
For more information visit http://www.easypay.co.za/

zoomImage

Calls are charged per second with a minimum charge per call. The distance of the call and the time you make the call determine the call charge per second. The charge per second will be lower for short-distance calls and for calls made during Callmore time (from 19:00 to 07:00 on weekdays and from 19:00 on Fridays to 07:00 on Mondays). Calculate the approximate cost of a directly dialled call from a Telkom telephone by using our online calculator.

zoomImage

Email

You will receive your invoice via an email (email address of your choice) on a monthly basis in a pdf format.
Please note: This option is currently available to Residential customers only.

Electronic billing

You will be able to log onto our website and view your invoice online. A monthly notification mail will be sent to notify you that your invoice has been uploaded on the Electronic Bill Presentment platform
You can also pay your account online with your credit card.

Paper

You will receive your printed invoice via the post


For more information visit Getting Started.

zoomImage

Telkom charges interest on all amounts due that have not been paid on or before the due date indicated on your invoice. Interest is calculated from the date of issue of the invoice until the date Telkom receives the payment. Telkom may amend the interest rate from time to time. The current interest rate is 18% per annum compounded monthly.

zoomImage

The provision of telecommunication services is subject to Telkom’s standard terms and conditions, as amended from time to time.

zoomImage

Telkom calculates VAT per product or service type individually. Only the sum thereof appears on the tax invoice.

zoomImage

You will be charged rental from the date of the installation of the service until the billing date, plus one month’s rental in advance. Note that the pro rata calculation applies to all services, except TelkomInternet, where the full month’s rental is also charged for the month of installation. You will also be charged once-off connection fees that will be credited to your account if you have already paid them in advance.

zoomImage

Residential customers can report their faulty telephone service by sending an SMS to 0123210212. Please include your ten-digit service number, eg "0125551234".

You can also report a fault online.

zoomImage

If you want to change your postal address and you are a residential customer, please call us on 10210. If you are a business customer, please call 0800 124500. You can also arrange a change of address at your nearest Telkom direct shop.

zoomImage

Residential Customer10210
Business Customer10217
SmartAccess Customers0800654321

Share